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Privacy Policy

This Privacy Policy explains how Fluxware (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit or make a purchase on fluxware.org. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR).

Who We Are

Fluxware operates the digital store at https://fluxware.org, selling digital products including PDF guides, templates, and prompt packs. For any privacy-related questions, contact us at [email protected].

Data We Collect

When you place an order, we collect:

  • Name and email address
  • Billing address
  • Payment information (processed securely by PayPal — we never store your card details)
  • IP address and browser information (for security and fraud prevention)

When you browse our store, we may collect anonymised usage data (pages visited, time on site) to improve our service.

How We Use Your Data

  • To fulfil your order — deliver your digital products and send order confirmation emails
  • Customer support — respond to your enquiries and resolve issues
  • Legal compliance — retain transaction records as required by law
  • Security — detect and prevent fraudulent activity

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Payment Processing

All payments are processed by PayPal. When you check out, you are subject to PayPal’s privacy policy in addition to ours. We receive confirmation of your payment but never have access to your full payment card details.

Cookies

We use essential cookies to operate the store (session management, cart, login). We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect store functionality.

Data Retention

Order records are retained for 7 years to comply with tax and accounting obligations. Account data is kept for as long as your account is active. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

Your Rights (GDPR)

Under GDPR you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Rectification — correct inaccurate or incomplete data
  • Erasure — request deletion of your data where no legal obligation requires us to keep it
  • Portability — receive your data in a structured, machine-readable format
  • Objection — object to processing based on legitimate interests
  • Withdraw consent — at any time, where processing is based on consent

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our store after changes constitutes acceptance of the updated policy.

Last updated: May 2026